Return & Refund Policy

1. General Overview:

Thank you for shopping at Arowmall. We strive to provide a seamless and satisfying shopping experience for our valued customers. This Refund and Return Policy outlines the terms and conditions under which refunds and returns are accepted for purchases made through our website.

2. Returns:

2.1. Eligibility:

You have 5 calendar days from the date of receiving your item to initiate a return.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

A valid proof of purchase (receipt, order confirmation, or packing slip) is required for all returns.

2.2. Initiating a Return:

To initiate a return, please contact our Customer Support team at returns@arowmall.com

Provide your order number, details of the item(s) you wish to return, and the reason for the return.

2.3. Return Process:

Once your return request is approved, you will receive detailed instructions on how to return the item(s).

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

3. Refunds:

3.1. Refund Eligibility:

Refunds will be processed for items that meet the eligibility criteria for returns.

We reserve the right to refuse a refund if the returned item does not meet our return policy requirements.

3.2. Refund Process:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original method of payment.

Refunds may take 15 business days to appear in your account, depending on your payment method and financial institution.

4. Exchanges:

4.1. Eligibility:

We offer exchanges for items that are defective, damaged, or if you received the incorrect item.

To initiate an exchange, please contact our Customer Support team.

4.2. Exchange Process:

Once your exchange request is approved, you will receive instructions on how to return the item and receive the replacement.

5. Non-Returnable Items:

Certain items are non-returnable and non-refundable unless defective:

Gift cards

Downloadable software products

Personalized or custom-made items

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support team immediately. We will work to resolve the issue promptly.

7. Shipping:

7.1. Return Shipping:

You are responsible for paying the shipping costs for returning your item.

Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

7.2. Incorrect Address:

We are not responsible for items shipped to an incorrect address provided by the customer. Please ensure the accuracy of your shipping address when placing an order.

8. Contact Us:

If you have any questions about our Refund and Return Policy, please contact us at support@arowmall.com